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Book a visit
Tell us what you need.
A useful call is short. Say internet, cable, both, or a digitizing file. If a line is down, say whether it is the wifi, the television, or both.
Most visits are the same day or the next morning. Call before you come to the office, so someone is there.
Or write it down.
Use this if you would rather not call. For a line that is down right now, the phone is faster.